Shipping Policy

1.1 Shipping Timeframes: We aim to dispatch all orders within 48 hours of the order being placed. If we require any further information or if there is an issue with your order, we will contact you using the personal information provided on the order.

Timeframes quoted are estimates only and whilst we endeavour to meet these timeframes, we shall not be liable for any delays incurred to deliveries and any costs or damage incurred as a result of this.

1.2 Domestic (UK) Shipping: We offer standard and expedited shipping options within the United Kingdom. Delivery times and costs will vary based on your selected shipping method. Please refer to the checkout page for accurate shipping estimates.

1.3 International Shipping: For international customers, we offer shipping to various destinations. International shipping costs and delivery times will be calculated at checkout based on the destination and selected shipping method.

1.4 Taxes and Customs: For international orders, please be aware that customs duties, taxes, and fees may be applied by the destination country’s customs office. These charges are the responsibility of the recipient and are not included in the product or shipping costs. Lumina Plates Ltd is not liable for any delays or additional charges due to customs processing.

1.5 Shipping Notifications: Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (if applicable). Please track your order and ensure someone is available to receive the package.

1.6 Lost or Damaged Parcels: Lumina Plates Ltd is not responsible for lost or damaged parcels caused by the courier during shipping. If your package arrives damaged, please contact the shipment courier directly to file a claim. Please save all packaging materials and damaged goods before filing a claim. We will assist you in resolving any issues to the best of our ability.